Although the eFax originates as an email in Microsoft Outlook, the eFax is converted to a fax and is delivered to the recipient’s fax machine via the public telephone network. NOTE: The same policy for faxing Personally Identifiable Information (PII) applies to the desktop faxing solution. See the guide to Desktop Faxing with email for detailed instructions on how to send and receive an eFax as well as how to delegate access to the shared mailbox. Permissions can vary based on the employee’s need. Management is responsible for granting access to the shared mailbox. NOTE: For each office location, a shared mailbox is available for both sending and receiving faxes. In addition, incoming faxes can be delivered to a shared mailbox as a PDF file, enabling users to receive faxes by email. This enables SSA employees to fax digital files easily from their email client instead of using a fax machine/multifunction device. attaches the fax document as a digital file and.To send a fax via Outlook, the SSA employee: The only difference is that the fax will go to the recipient’s fax machine instead of an email address. Sending an outbound fax by email is similar to sending a normal email. NOTE: Marketing is imperative for the future removal of analog fax lines.Īny SSA employee that has access to Microsoft Outlook has the ability to send and receive faxes electronically via their Outlook email client. Instructions to update information in DOORS and iFOLO.This information is available at the Desktop Faxing SharePoint site. To assist offices in marketing their new eFax toll-free line, Operations has offered the following during regional training sessions. To date, Desktop Faxing has rolled out to all Field Offices, Teleservice Centers, Workload Support Units, DCO (headquarters, regional offices, and area director offices), and Payment Centers. This emergency message (EM) provides information regarding Desktop Faxing.ĭue to an Engage SSA suggestion by a teleservice center employee, Operations and Systems initiated a phased rollout of Desktop Faxing from April through September 2019, to test the ability to send and receive faxes electronically via Microsoft Outlook.
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